1. How these Terms and Conditions apply
In these Terms and Conditions (“Terms”), the following will help you understand meanings used:
“device” means the electronic device(s) which you wish to sell to us in accordance with these Terms. “Device” does not include a SIM card;
“sale order” means an offer from you to sell your device(s) to us on the basis of these Terms;
“we / us / our” means TSR Limited;
“you / your” means you, the person sending a device to us which may be bought by us and recycled.
These Terms apply whenever you send a device(s) to us or request a device(s) to be collected.
TSR Limited have the right to change the Terms from time to time and you should check them regularly.
2. About us
The device sale and recycling service is provided by TSR Limited, a company registered in England under company number 5766978 and whose registered office is at Beaumont Accountancy Services, Unit 306 The Innovation Centre, Kirkleatham Business park, Vienna Court, Redcar, Teeside, TS10 5SH. VAT number 939112424.
3. Conditions relating to the sale of your devices to us
A sales order does not come into effect and no contract will have been formed between us until we have accepted it. We reserve the right to refuse to process a sale order for any reason including, but not limited to, where:
we identify a valuation error; or
you fail to submit all necessary and relevant details for us to complete the sales process; or
you fail to send us your device(s); or
where your device(s) is damaged, is not consistent with the device grading policy below or does not comply with these Terms; or
it is an imitation, copy or otherwise a non-genuine make or model.
Any devices falling within the above criteria and similar conditions specified by us will be re-valued accordingly and you will receive a re-grade evaluation for each handset falling into this category.
4. Device grading
4.1 Each device sold should match the make and model, if confirmed by the client, before TSR Ltd arrange a collection and should meet the following conditions where relevant to the product category:
the unit turns on and off;
the unit is fully functional and works as it should;
the product battery is included;
the screen (where relevant) is working and intact;
the unit includes all necessary peripherals such as controllers and power leads.
the unit is not crushed or water-damaged; or
Working with faults:
badly damaged casing;
battery cover missing or broken;
broken/missing aerials on mobile phones;
handset operating system missing or corrupt;
faulty or missing keypads;
no battery or power lead;
memory card holder broken or missing and PIN locked.
Recycle only: (this list is not exhaustive)
physically broken or beyond economical repair;
the unit does not power up;
unresponsive touch screens;
SIM or memory card glued in;
broken battery terminals;
re-programmed IMEI number; or
barred lost or stolen items logged in CheckMEND.
4.2 By confirming a collection you warrant that the device(s) comply with these Terms. When we inspect or test your device(s), where a value has been indicated, if we find that your device(s) does not comply with all these conditions the price will be re-evaluated in light of these amendments.
4.3 You are responsible for cancelling any airtime contract linked to each handset. We are not responsible for any call costs arising before, or after, receipt of your handset, or arising from any other circumstances.
4.4 Please ensure you remove your SIM card before sending us a mobile phone. We accept no liability in the event that a SIM card is sent with a phone and charges are then incurred. You shall continue to be responsible for such charges. Any SIM cards or memory cards received by us are non-returnable and will be recycled.
4.5 Please remember that by sending your device(s) to us, you agree to release us from all and any claims, losses or damages with respect to the device, any data stored or contained therein or on any media used in conjunction with the device (whether in the form of personal details, SMS, photos, games, songs or other data (“Data”)). We accept no responsibility in relation to the security, protection, confidentiality or use of such Data and it is your responsibility to ensure that such Data is removed from the device prior to you agreeing for us to collect.
5. Wrong device models and testing
Each device is tested for compliance with our Terms. Tests are carried out prior to, and are the conditions for payment. As devices can look similar, clients sometimes incorrectly identify them. If we find that the model we collected or you sent to us is not as referred to in e-mail confirming devices (if one has been sent), we will e-mail a report confirming the exact make and models received. You can choose to continue the sale for the revised value or reject it. If so, you can arrange to have the devices collected. The sale will therefore not progress and our agreement will terminate. If you do not respond within three working days, starting on the day on which we e-mail the revised value, we will automatically process your sale after that time, using the revised price.
6. Damaged devices / incorrect grading
Where possible, TSR Limited offer value for a damaged device(s) but shall not be obliged to do so nor purchase any damaged device(s). TSR value all device(s) in the condition that we receive them in and will not be held responsible for any damage in transit. Damaged device(s) will be traded using the same process as for all other device(s). If TSR determine your device(s) is damaged or not of the grade that you initially specified when confirming your collection, we may, at our discretion, pay for the damaged device(s) but the value will be less than indicated for a working handset. You can choose to continue the sale for the revised value or reject it. If so, you can arrange to have the devices collected. The sale will therefore not progress and our agreement will terminate. If you do not respond within three working days, starting on the day of which we e-mail the revised value, we will automatically process your sale after that time, using the revised price
7. Stolen and blocked mobile phones
TSR Ltd support and adhere to a code of practice set by the Home Office and the National Mobile Phone Crime Unit to ensure stolen and blocked mobile phones are not recycled. We check the IMEI numbers of all handsets received via CheckMEND to ensure no blocked or stolen phones are sold. In the event that we receive a blocked or stolen phone, the client will be notified and asked to contact CheckMEND or the network within 28 days to prove that they are the rightful owner and request the phone to be unblocked. If the phone is unblocked within this period, the order will be processed as normal. If however, the phone is not unblocked within the 28 days, we will be required by law to dispose of it. If at any time TSR Ltd become aware of any issues, we reserve the right to withhold/cancel payment and you agree to co-operate with us and any authorities should we so request.
8. Value and payment
8.1 Device values are indicative only and we are not obliged to pay the initially quoted value if, when we receive your device(s), we determine that it has a lower value or if it fails to meet these Terms. Values are valid for 7 days from the date on which we price and e-mail a valuation. We may extend the period for which device values are valid for but shall not under any circumstances be obliged to do so.
8.2 Under no circumstances will payment be dispatched before we receive your devices unless otherwise agreed. Payment is made from receipt of invoice, self bill invoice, cheque, BACS payment, Faster Payment or selected retail vouchers.
8.3 Payment will be made within 5 working days from receipt of invoice / e-mail confirmation of who and where to pay or from TSR issuing a Self Bill.
8.4 Payment processing and timings for vouchers depend on third parties which we do not control.
8.5 Cheque payments depend on Royal Mail which we do not control. We are advised by Royal Mail that customers should allow 3-5 working days for cheques or retail vouchers to arrive.
8.6 BACS payments depend on a bank completing the transaction once we submit the details and confirm payment we do not control the banks processing times. We are advised by the banks that customers should allow up to 3 days to receive BACS payment.
8.7 Faster Payment payments depend on a bank completing the transaction once we submit the details and confirm payment we do not control the banks processing times. We are advised by the banks that customers should allow up to 12 hours to receive Faster Payment payment.
8.8 We will therefore not be liable for delay in your receipt of payment as a result of third party action or inaction once we have issued instructions for payment. The criteria used to value devices are based on numerous factors including changes in market value.
8.9 We may change the way in which we value devices at any time and without notice.
8.10 Nothing shall oblige us to complete any transaction with you, make a payment or fulfil our obligation to you in accordance with these Terms if we become insolvent, enter into an arrangement with administrators or if anything similar occurs, in which case our agreement with you will end immediately.
8.11 Payments are also subject to validation and security checks which we or third parties may stipulate from time to time. Payments are non-transferable and will be made to the payee named as instructed in the sale order. If you would like someone else to receive payment, you must ensure you have all the correct details and authorisation. Payments will be sent in the case of postal payments to the address you stipulate when you set up your account. Payments sent in the post will be sent via second class Royal Mail post.
8.12 Payments are made using the details which you provide. You must ensure that you provide all correct, accurate details, including without limit, payment and account details.
8.13 In the case that a cheque duplicate needs to be raised due to incorrect details being input at the point of sale, you will be liable to cover all administrative fees issued for a duplicate cheque. The total value will be subtracted from any payments owing.
9. Packaging your items
You should carefully package your items before we collect and make sure the box(s) are securely sealed. Sending products or arranging for products to be collect and then delivered to TSR Limited is at your own risk and we will not be held responsible for any damage that may occur in transit. Ownership of the items only transfers to us upon arrival and in the condition that we receive them in.
TSR Limited offer a courier service to collect your devices. We do not accept responsibility for non-delivery of devices or damage in transit. We therefore recommend that you package your items securely.
11.1 If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the provision will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
11.2 If we fail, at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms, that will not mean that we have we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any of these Terms shall be effective unless we expressly say that it is a waiver and we tell you so in writing.
11.3 A person who is not a party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
11.4 We may also provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that products you purchase from third party sellers through our site or from companies to whose website we have provided a link on our website will be of satisfactory quality and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against that third party seller.
11.5 Applicable laws require that some of the information or communications we send to you should be in writing. When using the website, you accept that communication with us will be mainly electronic. We will contact you by email and, for contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other such communications that we provide to you electronically comply with any legal requirements that such communications be in writing. This condition does not affect your statutory rights.
11.6 All notices given by you to us must be sent to Beaumont Accountancy Services, Unit 306 The Innovation Centre, Kirkleatham Business Park, Vienna Court, Redcar, Teeside, TS10 5SH. Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter. In proving service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified address of that addressee.
11.7 These Terms and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
11.8 These Terms shall be governed by English law and we both agree to the non-exclusive jurisdiction of the English Courts.
Note: Please read these Terms & Conditions carefully before requesting a collection of your phone(s) for sale to TSR Limited. You should understand that by requesting a collection of your phone(s) for sale to TSR Limited you agree to be bound by these Terms & Conditions. You should print and keep a copy of these Terms & Conditions for future reference.